Last updated 26th May 2018
What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. We also collect information when you contact us through forms on the ohpopsi website, participate in a LiveChat conversation and submit product reviews. Website usage is collected using cookies and visitors IP addresses are recorded in the access logs of our secure server.
How will we use the information about you?
Processing orders and responding to enquiries
When you order online from ohpopsi.com, we require you to provide your name, telephone number, postal address, email address and payment details. We do this so that we can process your order, keep you informed of the status of your order and contact you in the event of any problems. All information is completely confidential and not divulged to any third parties other than SagePay and PayPal who process all our payment transactions and DPD and UPS, who we use to deliver orders. Information that is sent to authorised third parties is encrypted
Any information submitted through forms on ohpopsi.com is used by ohpopsi to respond to that specific request.
By placing an order on our website or submitting data through a form, you agree to the storage of your data on our secure servers which can be accessed by authorised personnel only. Please be assured we make every effort to ensure the security of this website at all times and do not make your data available to any unauthorised third parties unless required by law.
More information on the privacy policies of SagePay, PayPal, DPD and UPS can be found by clicking on the links below:
When placing an order or submitting a form, you are asked whether you wish to receive marketing from ohpopsi in the future. If you give consent to any of the marketing preferences your email address, name, and customer type (direct customer or trade) are sent to MailChimp who we use for managing our marketing lists and promotional emails.
Providing you have also given you consent to ‘Customised online advertising’ we may use your data to to create a custom audience advert campaign through Facebook Ads.
Facebook’s data policy can be found by clicking here.
When you use our LiveChat service, we process personal data you provide to us only for the purpose of providing you with the service and fulfil our respective obligations. In particular, we will process chat session data such as your IP address, time and date of chats as well as chat content data and uploaded files in order to provide you with the service. Additionally, we will process contents of your chats with our support team (chat history) and any uploaded files in order to control and improve our service quality and/or to better understand requests by comparison with previous chats.
When someone visits ohpopsi.com we use a third party services, Google Analytics and HotJar, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site.
Cookies & IP Addresses
We may collect information about a visitors computer, including where available their IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.
How long is the data stored for?
Data will be automatically deleted from our server after 30 days. Data will only be kept on our secure server for longer than this period if you have signed up with a registered account or if a you have opted in to receiving marketing updates.
Access to your information and deletion
To contact our Internal Privacy Expert and request which data we hold on you, write to us at: Internal Privacy Expert, Bankside House, Unit 7, Bankside Business Park, Coronation Street, Stockport, Cheshire, SK5 7PG or by emailing [email protected].
If you have registered for an ohpopsi account and wish to request to have your information deleted you can do this by emailing [email protected]
Any requests for data or the deletion of data will be actioned within 30 days.