Last updated 26th May 2018

ohpopsi is part of Swift Marketing Solutions Limited. This privacy policy explains how we use any personal information we collect when someone visits this website.

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you contact us through forms on the ohpopsi website, participate in a LiveChat conversation and submit product reviews. Website usage is collected using cookies and visitors IP addresses are recorded in the access logs of our secure server.

How will we use the information about you?

Processing orders and responding to enquiries

When you order online from ohpopsi.com, we require you to provide your name, telephone number, postal address, email address and payment details. We do this so that we can process your order, keep you informed of the status of your order and contact you in the event of any problems. All information is completely confidential and not divulged to any third parties other than SagePay and PayPal who process all our payment transactions and DPD and UPS, who we use to deliver orders. Information that is sent to authorised third parties is encrypted

Any information submitted through forms on ohpopsi.com is used by ohpopsi to respond to that specific request.

By placing an order on our website or submitting data through a form, you agree to the storage of your data on our secure servers which can be accessed by authorised personnel only. Please be assured we make every effort to ensure the security of this website at all times and do not make your data available to any unauthorised third parties unless required by law.

More information on the privacy policies of SagePay, PayPal, DPD and UPS can be found by clicking on the links below:

SagePay
PayPal
DPD

UPS

Marketing

When placing an order or submitting a form, you are asked whether you wish to receive marketing from ohpopsi in the future. If you give consent to any of the marketing preferences your email address, name, and customer type (direct customer or trade) are sent to MailChimp who we use for managing our marketing lists and promotional emails.

Providing you have also given you consent to ‘Customised online advertising’ we may use your data to to create a custom audience advert campaign through Facebook Ads.

More information can be found about MailChimp’s privacy policy by clicking here in particular the ‘3. Privacy for Contracts’ section.

Facebook’s data policy can be found by clicking here.

LiveChat

When you use our LiveChat service, we process personal data you provide to us only for the purpose of providing you with the service and fulfil our respective obligations. In particular, we will process chat session data such as your IP address, time and date of chats as well as chat content data and uploaded files in order to provide you with the service. Additionally, we will process contents of your chats with our support team (chat history) and any uploaded files in order to control and improve our service quality and/or to better understand requests by comparison with previous chats.

Further information about LiveChat.Inc’s Privacy Policy can be found here.

Analytics

When someone visits ohpopsi.com we use a third party services, Google Analytics and HotJar, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site.

Further information about HotJar’s privacy policy along with how to opt out of behaviour tracking can be found at here.

More information about Google’s privacy policy can be found here.

Cookies & IP Addresses

As with many websites, we use cookies to collect information from our website visitors. Cookies are small data files that our server sends to your browser when you visit the site. Cookies help us to assist your use of the site. You can delete cookies at any time or set your browser to reject or disable them. If you do disable cookies, please be aware that some functions of the site may be impaired. By browsing the ohpopsi website you consent to the use of cookies.

We use cookies to collect data about the number of visitors to our site as well as to monitor popular content and to assist browsers. When a user revisits the site, we may recognise the visitor by the cookie and customise the user's online experience. This information allows us to continually update and improve the content and usability of the site.

We may collect information about a visitors computer, including where available their IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.

Product Reviews

If you leave a review for one of our products you are giving us your consent to display your name  and review on the ohpopsi website. We use the third party review platform YotPo for managing our product review submissions. Information on YotPo’s privacy policy can be found here.

How long is the data stored for?

Data will be automatically deleted from our server after 30 days. Data will only be kept on our secure server for longer than this period if you have signed up with a registered account or if a you have opted in to receiving marketing updates.

Access to your information and deletion

To contact our Internal Privacy Expert and request which data we hold on you, write to us at: Internal Privacy Expert, 6 Swift Court, Scott, Drive, Altrincham, Cheshire, WA15 8AB, UK, or by emailing findmydata@ohpopsi.com.

If you have registered for an ohpopsi account and wish to request to have your information deleted you can do this by emailing deletemydata@ohpopsi.com

If you no longer wish to receive marketing from ohpopsi you can use the unsubscribe link at the bottom of any email from info@ohpopsi-news.com or click here.

Any requests for data or the deletion of data will be actioned within 30 days.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we place any updates on this webpage. The date this privacy policy was last updated is stated at the top of this page.