• At ohpopsi, we are committed to providing high quality, ready made, made to measure and bespoke wallpaper murals to each and every client. We always aim to maintain the highest standards when it comes to all the products and services we provide. We don't usually make mistakes, but when we do, we aim to make them right as soon as possible.

  • General

    ohpopsi reserve the right to revise these terms and conditions at any time without prior notice.

    These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of goods to you by us.

    Nothing said by any sales person or authorised representative on our behalf shall be understood as a variation of these terms and conditions or as a variation of the nature or quality of any good offered for sale by us.

    When placing an order, you must be over 18 years of age, be legally capable of entering into a binding contract and possess a valid method of payment acceptable to us.

    When an order is placed, you will receive a confirmation email. This email is just an acknowledgement and does not constitute acceptance of your order. A contract will be formed once the goods that you have ordered have been despatched to you.

    ohpopsi provides this website on an 'as viewed' basis and as such, makes no guarantees or warranties to this site or its contents.

    All trademarks, product names and logos cited within this website are the property of ohpopsi and its authorised partners.

    The liability of ohpopsi will not exceed the value of the products supplied. Loss of profits and consequential, financial and other such losses are excluded.

  • Samples

    Sample products can be requested and sent by post. Whilst we endeavour to supply samples which are a true likeness and representation of the product. Any samples provided however, do not constitute an accurate representation of the colours of any subsequent orders placed.

  • Prices and Payment

    The prices payable for the goods that you order are as set out in our website for ‘ready made’ and ‘made to measure’ wall murals. Prices for bespoke work can be obtained through communication with our sales team.

    Whilst we try to ensure that all details, descriptions and prices that appear on our website are correct, some errors may occur. If we discover an error in price, we reserve the right to change the price immediately, without prior notice.

    All prices are in £ sterling

    All orders and prices detailed are inclusive VAT where applicable.

    Delivery costs are detailed separately to the cost of the order of your product and are calculated accordingly depending on the country of delivery.

  • Discount Codes

    Discount codes may be offered from time to time in line with any ohpopsi promotions. We reserve the right to withdraw any promotions or discount codes without prior notice.

  • Order Cancellations

    ‘Ready made’ wall mural orders can be cancelled if we are notified before they are despatched. Due to the nature of the ‘made to measure’ and ‘bespoke’ products, each wallpaper mural is printed to order. Therefore, once orders have been received and payment has been processed, your order cannot be cancelled.

  • Refunds and Returns Policy

    In the unlikely event that there is a problem with your wallpaper mural, we will provide a refund or replacement. Should you wish to return your product contact us via email or telephone to request a return authorisation and return within 14 days of receipt by postal service (contact details below).

    Once the wallpaper has been hung, no refunds can be given.

    For ‘made to measure’ or ‘bespoke projects’ it is strongly recommended that once an order is received, the goods should be fully removed from the packaging, laid out and inspected to ensure the order is complete, and that there are no inconsistencies, faults or errors. ohpopsi cannot accept claims for refunds or reprints once the material has been installed.

    ‘Ready made’ mural can only be returned if unopened and undamaged.

    ohpopsi Returns
    6 Swift Court, Scott Drive
    Altrincham, Cheshire
    WA15 8AB

    Email: hello@ohpopsi.com

    Tel: 0161 923 0234

  • Upload your own facility

    All artwork or designs ordered through the upload your own facility on our website shall be printed as supplied.

    It is recommended that all artwork, designs or images should be provided in CMYK format at a minimum resolution of 300 DPI. ohpopsi is not responsible for any colour shift which may occur as a result of conversions from RGB to CMYK colour mode.

    ohpopsi is not responsible for any images printed as fuzzy, distorted, pixelated due to customer provided artwork. ohpopsi endeavour to check artwork for errors but cannot be held responsible for problems with client supplied artwork or images.

    ohpopsi cannot accept liability for copyright infringement on any artworks, designs or images supplied for us to print as a wallpaper mural. The responsibility of copyright lies with the customer.

  • Delivery

    All deliveries are made by courier. The carriers we use are reputable companies with extensive delivery networks as follows:

    UK, mainland, Isle of Man and Channel Islands: UPS and DPD

    Rest of World: DPD, UPS and Interlink (method of delivery may be either airfreight or road dependent upon the destination country).

    We can provide you with tracking numbers and contact details for your delivery once we have despatched it, and of course, offer help and assistance in tracking your order in the unlikely event a problem may occur.

    All ohpopsi products are securely and appropriately packaged by ohpopsi.com to ensure the product arrives in perfect condition

    All deliveries made require a signature at the point of delivery. This signature will constitute proof of delivery in good condition, unless otherwise stated when signed for.

    All goods shall be delivered during the working day period.

    It is advised that the delivery address detailed on your order is the place you will most likely be able to sign for the goods during the working day period. This increases the likelihood that our carriers will be able to deliver on the first attempt and obtain a signature for the receipt of the delivery.

    We cannot be held financially responsible for the late delivery of a product or products.

    All delivery times are approximate.

    Delivery is made as soon as possible after your order is accepted and payment is received in full.

    We will endeavour to despatch all ‘Ready made’ murals within 3 working days and ‘made to measure’ murals within the 5-10 working days, delivery times may vary depending upon location.

    We will deliver the goods ordered by you to the address you give us for delivery at the time of order. Subsequent changes to the delivery address cannot be made.

    It may not be possible for us to deliver to certain locations due to circumstances beyond our control. ohpopsi accept no liability for delivery of goods which cannot be made.

    You become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.

    We have no liability to you for any failure to or delay in delivering goods you have ordered or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control, including, without limitation, strikes and other industrial disputes, flood, fire, explosion or accident.

  • Damage in transit

    Goods damaged in transit must be reported immediately by signing the delivery note "Damaged on arrival". If the delivery note is signed without the comment "Damaged on arrival" we cannot be held responsible for damages in transit.

    Risk shall be transferred on delivery. If you find the goods damaged or short delivery of the goods, please notify us immediately with full details within 3 working days of receiving the product.

    We endeavour to package our goods as such to make it clear how many boxes should constitute a full delivery. For example, an order being made up of 4 individual boxes, will be labelled as such, box 1 of 4, box 2 of 4. It is the customers responsibility to check full and complete delivery of the goods at the point of receipt.

  • International Deliveries (countries outside of the UK)

    You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain goods may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of goods you purchase.

    The customer is responsible for any customs, duties and/or taxes levied at the point of entry into the destination country.

    No warranty is given by ohpopsi regarding the legality of the products at the location where they are received.

  • Installation

    ohpopsi cannot accept liability for mistakes during installation or for faulty installation or subsequent damage to its wallpaper products due to circumstances beyond our control, including, without limitation:

    • unprepared or incorrectly prepared surfaces

    • installation onto surfaces not recommended as compatible with ohpopsi wallpaper

    • failure to follow or reference the hanging instructions supplied with the order.

    Full and detailed hanging instructions will be supplied with every order.